General Terms and Conditions (GTC)
Practice Policies of Neuro Praxis Düsseldorf
1. Treatment Agreement and Billing
Medical treatment is provided on the basis of a private treatment agreement. Medical services are billed in accordance with the German Scale of Medical Fees (Gebührenordnung für Ärzte – GOÄ) in its current version. Invoices are issued regardless of any reimbursement by private health insurance providers or government aid agencies.
2. Appointment Scheduling / Appointment-Based Practice
Our practice operates on an appointment-only basis. The scheduled treatment time is reserved exclusively for you. This enables short waiting times and individualized care.
3. Appointment Cancellation and Cancellation Fee
If you are unable to attend a scheduled appointment, we kindly ask that you cancel at least 24 hours in advance by telephone (including voicemail), email, or through our online reception service.
In the event of late cancellation or failure to attend an appointment, we reserve the right to charge a cancellation fee pursuant to Section 615 of the German Civil Code (BGB), provided that the appointment cannot be reassigned.
The cancellation fee is charged as a flat rate of:
- €100 for a missed initial consultation (medical history appointment)
- €200 for missed diagnostic appointments or physician consultations
The patient expressly retains the right to prove that no damage or a significantly lower loss was incurred.
4. Medical Confidentiality and Data Protection
All medical information collected is subject to medical confidentiality and is processed in accordance with applicable data protection laws and regulations.
5. Invoicing and Payment Terms
Invoices are generally issued after treatment. Unless otherwise stated, invoices are payable within 14 days without deduction.
6. Consents
By scheduling an appointment and/or receiving treatment, you consent to the following:
- I consent to the processing of my personal data and health-related data to the extent necessary for medical treatment, documentation, billing, and compliance with legal obligations.
- I consent to the use of digital AI-assisted documentation systems (e.g., Heidi Health) to support medical documentation. Such systems are used exclusively in compliance with applicable data protection laws and medical confidentiality requirements.
- I understand that I may withdraw any consent at any time with effect for the future. The lawfulness of any processing carried out prior to the withdrawal remains unaffected.
7. Acceptance of Practice Policies
By scheduling an appointment and/or receiving treatment, you acknowledge and accept these Practice Policies and Terms and Conditions.