AGB

Practice Terms and Conditions of Neuro Praxis Düsseldorf

1. Treatment Agreement and Billing
Medical treatment is provided on the basis of a private treatment contract. Medical services are billed in accordance with the German Medical Fee Schedule (GOÄ – Gebührenordnung für Ärzte) in its current version. Billing is carried out regardless of possible reimbursement by private health insurance companies or public aid offices (Beihilfe).

2. Appointments / Appointment-Based Practice
Our practice operates strictly by appointment. The time scheduled for your consultation is reserved exclusively for you. This allows us to minimize waiting times and provide individualized medical care.

3. Appointment Cancellation and Missed Appointment Fee
Should you be unable to attend a scheduled appointment, we kindly ask for a cancellation at least 24 hours in advance by telephone (including voicemail), by e-mail, or via our online reception.

If an appointment is not cancelled in time or is missed, we reserve the right to charge a missed appointment fee pursuant to Section 615 of the German Civil Code (BGB), provided that the appointment slot cannot be reassigned to another patient.

The missed appointment fee is set as follows:

• €100 for a missed medical history (anamnesis) appointment
• €200 for missed diagnostic procedures or a physician consultation

Patients retain the right to demonstrate that no damage or a substantially lower damage has occurred.

4. Medical Confidentiality and Data Protection
All medical information collected during treatment is subject to medical confidentiality and will be processed in accordance with applicable data protection regulations.

5. Invoicing and Payment Terms
Invoices are generally issued after the consultation or treatment. Unless otherwise stated, invoices are payable within 14 days without deduction.

6. Consent
By scheduling an appointment and/or receiving treatment, you acknowledge and accept these practice terms and conditions.