General Terms and Conditions (GTC)
Practice Policies of Neuro Praxis Düsseldorf
1. Treatment Agreement and Billing
Medical treatment is provided on the basis of a private treatment agreement.
Neuro Praxis Düsseldorf specializes in the neurological diagnosis and treatment of adults.
As a general rule, only patients who have reached the age of 18 are treated.
In justified individual cases, adolescents aged 16 years or older may be considered for evaluation following prior individual review. No entitlement to acceptance for treatment or to the provision of treatment arises from such review.
A prerequisite for the evaluation of minor patients is that the diagnostic and organizational standards established by the practice can be fully implemented and are desired by both the patient and the legal guardians.
The practice does not provide pediatric neurology services and does not offer diagnostic programs or partial examinations specifically adapted for children or adolescents.
Medical services are billed in accordance with the German Medical Fee Schedule (GOÄ) in its current version. Invoices are issued independently of any reimbursement by private health insurance companies, government aid schemes, or other third-party payers.
2. Appointments / Appointment-Based Practice
Our practice operates strictly on an appointment basis. The scheduled treatment time is reserved exclusively for you. This allows us to provide short waiting times as well as individualized and thorough medical care.
3. Appointment Cancellations and Cancellation Fees
If you are unable to attend a scheduled appointment, we kindly ask you to cancel it at least 24 hours in advance. Cancellations may be made by telephone (including voicemail), by email, or via our Online Reception.
For appointments scheduled on a Monday or on the first working day following a public holiday, cancellations must be received before the practice closes on the last preceding working day. Cancellations received after the practice has closed will be deemed late, as it is generally no longer possible to offer the appointment to another patient.
If an appointment is not cancelled in due time or is not attended, we reserve the right to charge a cancellation fee in accordance with Section 615 of the German Civil Code (BGB), provided that the appointment cannot be reassigned.
The cancellation fee is:
- €100 for a missed initial anamnesis appointment,
- €200 for a missed diagnostic appointment or physician consultation.
The patient expressly retains the right to prove that no loss, or only a substantially lower loss, was incurred.
4. Medical Confidentiality and Data Protection
All medical information collected is subject to medical confidentiality and is processed in accordance with applicable data protection laws.
Information regarding our current use of IT systems and AI-based technologies can be found on our website in the section “Digital Support, Data Protection and Artificial Intelligence at Neuro Praxis Düsseldorf.”
5. Invoicing and Payment Terms
Invoices are generally issued after treatment.
Unless otherwise agreed or specified, invoices are payable in full within 14 days of the invoice date.
6. Digital Support Systems, Data Protection and Artificial Intelligence
As part of medical care, personal data and health-related data are processed to the extent necessary for medical treatment, documentation, billing, and compliance with legal obligations.
The practice uses modern digital systems to support documentation, communication, and practice management. These may include AI-supported applications (such as Heidi Health, MIKA, or comparable technologies).
These systems are used exclusively in compliance with applicable data protection laws and the physician’s duty of confidentiality.
Artificial intelligence is used solely to support administrative, organizational, and documentation-related processes. Diagnoses, treatment decisions, interpretation of findings, and all other medical decisions are made and supervised exclusively by qualified healthcare professionals.
Like any software and like any human being, digital systems and AI applications may occasionally make mistakes. Therefore, all information relevant to patient care is reviewed and validated by qualified staff members.
No automated decision-making within the meaning of Article 22 of the General Data Protection Regulation (GDPR) takes place in our practice.
The digital documentation, communication, and organizational systems used by our practice form an integral part of our treatment and quality management concept.
Should a patient expressly object to the use of these systems, we will assess on a case-by-case basis whether treatment can still be provided under those circumstances. If our intended standards of quality, documentation, or organization cannot be maintained, we reserve the right not to establish or continue a treatment relationship, provided that no legal obligations require otherwise.
Detailed information regarding the digital and AI-based systems used in our practice can be found on our website in the section “Digital Support, Data Protection and Artificial Intelligence at Neuro Praxis Düsseldorf.”
7. Acceptance of Practice Policies
By scheduling an appointment and/or receiving treatment at our practice, you acknowledge and accept these Practice Policies.
8. Severability Clause
Should any provision of these Practice Policies be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. Any invalid provision shall be replaced by the applicable statutory provision.
9. Governing Language
These Practice Policies have been translated into English for the convenience of our international patients. We have taken great care to ensure that the translation accurately reflects the content and intent of the original German version.
However, in the event of any discrepancy, ambiguity, inconsistency, or difference in interpretation between the English and German versions, the German version shall prevail and shall be the legally binding version.
The governing language of the treatment agreement and these Practice Policies is German.